Business Process Automation Consulting
Automate what should be automated. Elevate what should be human.
Automation without strategy creates faster chaos. Rabt Group's BPA consulting practice starts with process discipline: we validate that a workflow is stable, measurable, and worth automating before recommending technology. The result is automation that sustains, scales, and actually returns investment—not pilot projects that stall at proof-of-concept.
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The Automation Trap
The Problem (Before):
- Teams automate broken processes, amplifying errors at machine speed
- RPA bots require constant maintenance because underlying processes keep changing
- Automation projects succeed in demos but fail in production due to exception handling gaps
- IT and operations blame each other when automation initiatives stall
- "We bought the license, but nobody knows how to maintain it"
The Solution (After):
Etihad Global BPA approach ensures automation success through four principles:
- Process Stability First — No automation without documented, optimized, and approved processes
- Exception Architecture — Every automation design includes human handoff protocols for edge cases
- Technology-Agnostic Selection — We recommend the right tool (RPA, workflow engine, ERP-native, or custom) based on your stack, not our partnerships
- Operational Handover — Your team owns the automation, with documentation and training that outlasts the engagement
Etihad Global BPM Engagement Model
1
Discovery & Baseline (Weeks 1–2)
- Stakeholder interviews across functional boundaries
- Process inventory and dependency mapping
- Pain point quantification (time, cost, error rate, customer impact)
- Current-state process documentation (BPMN 2.0 notation)
2
Analysis & Design (Weeks 3–5)
- Bottleneck and waste identification (LEAN methodology)
- Future-state process design with optimization targets
- Role and responsibility redefinition (RACI matrices)
- Technology enabler identification (where automation fits, where it doesn't)
3
Governance & Implementation Planning (Weeks 6–7)
- Process ownership framework and SLA definitions
- Change management and training roadmap
- KPI framework and dashboard specification
- Pilot scope definition for phased rollout
4
Handover & Continuous Improvement (Week 8+)
- Process repository setup and documentation transfer
- Governance committee activation
- 30/60/90-day performance reviews
- Quarterly optimization sprints (optional retainer)
Why Organizations Trust Etihad Global with Their Processes
Credentials & Methodologies:
- BPMN 2.0 certified practitioners
- LEAN Six Sigma Green Belt and Black Belt consultants on staff
- Proven frameworks adapted from APQC Process Classification Framework
- Cross-industry experience: manufacturing, retail, professional services, healthcare, logistics
Guarantees:
- All process maps delivered in open, non-proprietary formats (BPMN, Visio, PDF)
- No lock-in: governance frameworks designed for internal team ownership
- Fixed-scope pricing: no surprise invoices for agreed deliverables
Our case studies
Process Transformation in Practice
Manufacturing — Production Scheduling Overhaul
A Cairo-based food manufacturer was losing 18% of production capacity to scheduling conflicts and raw material misalignment. Etihad Global mapped 12 interdependent production workflows, identified three critical bottlenecks, and redesigned the master scheduling process. Result: 14% capacity recovery within 60 days, $340K annualized savings.
Retail — Multi-Location Inventory Reconciliation
A 14-store retail chain was conducting monthly stock counts that consumed 240 man-hours and still produced 8% variance. Etihad Global redesigned the inventory cycle count process, introduced location-specific accountability, and integrated count procedures with the POS system. Result: Variance dropped to 1.2%, count time reduced by 70%.
Professional Services — Client Onboarding Standardization
A legal consultancy's client onboarding varied wildly by partner, creating inconsistent experiences and compliance exposure. Etihad Global designed a standardized onboarding workflow with decision trees, document templates, and escalation protocols. Result: Onboarding time reduced from 11 days to 4 days, client satisfaction score improved by 23 points.
Extend Your Process Excellence
BPA Consulting
When your optimized processes need intelligent automation, not just better design.
Process Mapping & Strategic Optimization
Deep-dive process architecture for complex, multi-entity organizations.
SOP Development
Turn your new process designs into executable, trainable standard operating procedures.
Odoo ERP Implementation
Embed your processes directly into your ERP system for real-time governance.
Your Processes Are Either an Asset or a Liability
The difference is intention. Book a 45-minute process assessment and discover which processes are silently draining your margins.