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Privacy Policy

Last Updated: August 01, 2026

1. Introduction

Etihad Global ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. 

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (etihadglobal.net) or engage with our services.

2. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Name, email address, phone number, job title, company name
  • Business Information: Company size, industry, operational challenges, service interests
  • Technical Information: IP address, browser type, device information, cookies, browsing behavior
  • Communication Records: Emails, consultation notes, support tickets, meeting records
  • Payment Information: Billing details (processed through secure third-party payment processors)

3. How We Collect Information

  • Directly from you via contact forms, consultation bookings, email, or phone
  • Automatically through cookies and analytics tools when you browse our website
  • From third-party sources (e.g., LinkedIn, business directories) with your consent

4. How We Use Your Information

  • To respond to inquiries and provide requested services
  • To process consultation bookings and service engagements
  • To send relevant communications (service updates, insights, event invitations)
  • To improve our website, services, and user experience
  • To comply with legal obligations and protect our rights
  • For marketing purposes (with your consent, which you may withdraw at any time)

5. Legal Basis for Processing (GDPR Compliance)

We process personal data based on:

  • Consent (where explicitly provided)
  • Contractual necessity (to deliver services you've requested)
  • Legitimate interests (to improve our services and communicate relevant information)
  • Legal obligation (where required by law)

6. Data Sharing and Third Parties

We do not sell your personal data. We may share information with:

  • Service providers (hosting, email, payment processing, analytics)
  • Odoo SA, Zoho Corporation, and Frappe Technologies (for training and certification purposes)
  • Legal authorities (when required by law)

All third parties are contractually bound to protect your data.

7. Data Security

We implement appropriate technical and organizational measures to protect your data:

  • SSL/TLS encryption for data transmission
  • Access controls and authentication
  • Regular security assessments
  • Staff training on data protection

8. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Consultation data is retained for 3 years for service continuity.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent

To exercise these rights, contact us at info@etihadglobal.net

10. Cookies

Our website uses cookies to enhance user experience and analyze traffic. You can manage cookie preferences through your browser settings. See our Cookie Policy for details.

11. International Data Transfers

As a MENA-based company, we primarily store data in Egypt. Some service providers may process data in other jurisdictions with adequate data protection standards.

12. Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect data from minors.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

14. Contact Us

For privacy-related inquiries:

Email: info@etihadglobal.net 

Address: 

Etihad Global Address

Villa 19, Kamal El Mallah Street, Block 16069, Fifth District, Obour City, Cairo, Egypt