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Refund Policy

Last Updated: August 01, 2026

1. Overview

Etihad Global is committed to transparent pricing and fair refund practices. This policy applies to all service engagements, training programs, and Rabt Talents marketplace transactions.

2. Consulting and Implementation Services

  • Discovery Phase: If a discovery phase is conducted and the project does not proceed, the discovery fee is non-refundable but may be credited toward future services.
  • Milestone-Based Projects: Refunds are evaluated per milestone. If Rabt Group fails to deliver a defined milestone, Client may request a refund for that milestone portion.
  • Fixed-Price Projects: Refund eligibility is defined in the Statement of Work. Generally, work completed and accepted is non-refundable.
  • Cancellation by Client: If Client cancels after work has commenced, Rabt Group retains fees for work completed plus a cancellation fee of 15% of the remaining contract value.

3. Training and Certification

  • Corporate Training (On-Site/Virtual):

    • Cancellation 14+ days before session: Full refund or reschedule at no charge
    • Cancellation 7-13 days before: 50% refund or full credit toward future training
    • Cancellation less than 7 days: No refund; full credit toward future training
    • No-show without notice: No refund

  • Online Courses (Self-Paced):

    • Within 7 days of purchase and less than 20% completion: Full refund
    • After 7 days or more than 20% completion: No refund
    • Technical issues preventing access: Full refund or extended access

4. Rabt Talents Marketplace

  • Milestone-Based Engagements: Payment is held in escrow and released upon Client approval of milestone deliverables. If deliverables are not met per the agreed scope, Rabt mediates and may authorize refund.
  • Time-and-Materials: Hours logged are non-refundable. Disputes regarding hours are resolved through Rabt's mediation process.
  • Expert No-Show: If a verified expert fails to commence work without notice, full refund of escrowed funds.

5. Smart Office Supplies

  • Standard Products: Return within 14 days of delivery for full refund (unopened, undamaged). Client pays return shipping unless item is defective.
  • Custom/Branded Orders: Non-refundable once production has commenced. Defective custom items are re-produced at no charge.
  • Defective Items: Full refund or replacement at Client's choice. Rabt covers return shipping.

6. Subscription Services

  • Monthly subscriptions may be cancelled with 30 days' notice. No refund for current billing period.
  • Annual subscriptions: Prorated refund for unused months if cancelled after 3 months. No refund if cancelled within first 3 months.

7. Processing TimeRefund requests are processed within 10 business days of approval. Funds are returned via original payment method within 5-10 additional business days.

8. How to Request a Refund

Email info@etihadglobal.net with:

  • Invoice number
  • Service description
  • Reason for refund request
  • Supporting documentation (if applicable)

9. Dispute Resolution

If a refund request is denied and you disagree, you may escalate to Etihad Global Commercial Director within 14 days. Unresolved disputes are subject to arbitration per our Terms of Service.