Odoo Training & Support
Your team should own the system. Not depend on a vendor.
An ERP system is only as effective as the people using it. Rabt Group's training practice, backed by our status as an official Odoo Learning Partner, delivers structured, role-based training that transforms users from hesitant clickers into confident operators. Our support packages ensure that when questions arise, answers are immediate—not queued behind a ticket system for 48 hours.
Book aa Training Needs Assessment → Explore Training Programs →
The Adoption Gap
The Problem (Before):
- Users were trained once, six months ago, and have forgotten most of it
- New hires learn Odoo by asking colleagues, perpetuating bad habits and workarounds
- Your "Odoo expert" left, and nobody knows how to configure reports or manage users
- Support tickets sit unanswered for days while operations stall
- You pay an implementation partner for every small configuration change because your team lacks admin skills
The Solution (After):
Rabt Group's training and support model delivers:
- Role-Based Learning Paths — Not generic "Odoo training" but targeted programs for sales users, warehouse operators, accountants, and system administrators
- Certified Instruction — Official Odoo Learning Partner curriculum, delivered by certified trainers with real-world implementation experience
- Embedded Support — Direct access to consultants who know your system, not a generic help desk reading from a script
- Knowledge Transfer — Admin and power-user training that eliminates dependency on external vendors for routine changes
Training & Support Programs
Training Programs:
1. End-User Training (1–2 days per module)
- Role-specific workflow training
- Hands-on exercises with your actual data (anonymized)
- Quick reference guides and cheat sheets
- Competency validation with practical assessments
2. Power User Training (3–5 days)
- Advanced features and configuration within assigned modules
- Report building and data analysis
- Workflow troubleshooting and exception handling
- Cross-module integration understanding
3. System Administrator Training (5–10 days)
- User and access management
- Module configuration and customization basics
- Database administration and backup procedures
- Upgrade preparation and testing
- Integration monitoring and troubleshooting
4. Developer Training (10–15 days)
- Odoo development framework (Python, XML, JavaScript, OWL)
- Custom module development
- API integration development
- Testing and debugging methodologies
- Version control and deployment practices
Support Packages:
1. Essential Support: Monthly retainer
- Business hours email support (24-hour response)
- Monthly system health check
- Quarterly user Q&A session
- Access to knowledge base and training recordings
2. Professional Support: Monthly retainer
- Business hours phone and email support (4-hour response)
- Bi-weekly system health checks
- Monthly training refreshers
- Priority bug fix and configuration support
- Dedicated account consultant
3. Enterprise Support: Monthly retainer
- 24/7 phone and email support (1-hour response)
- Weekly system health checks and optimization recommendations
- On-demand training sessions
- Dedicated support team with system access
- Quarterly business review and roadmap planning
- Included minor customizations and configuration changes
Training You Can Trust
Official Partnership:
- Odoo Official Learning Partner — certified curriculum and training standards
- Odoo-certified trainers with implementation experience
- Official Odoo certification exams administered on-site
- Eligible for Odoo co-marketing and referral programs
Training Quality:
- Hands-on, not lecture-based: 70% practical exercises
- Your data, anonymized, used in training scenarios
- Competency validation, not attendance certificates
- Post-training support during the transition period
Support Reliability:
- Response time guarantees (specified in SLA)
- Consultants who know your system configuration
- No offshore help desk: direct access to implementation team
- Proactive monitoring, not just reactive ticket handling
Our case studies
Capability, Not Just Knowledge
Manufacturing — Production Team Odoo Manufacturing Certification
A furniture manufacturer's production team was underutilizing Odoo Manufacturing, relying on paper job cards and Excel schedules. Rabt delivered a 3-day hands-on Manufacturing workshop with real production data, followed by 30-day mentoring. Result: 90% of production orders now created in Odoo, shop floor tablet usage at 85%, production planning time reduced by 60%.
Retail — Multi-Store POS and Inventory Training
A retail chain with 12 stores had inconsistent POS usage and inventory management practices. Rabt delivered role-based training: store managers (reporting, inventory transfers), cashiers (POS, returns), warehouse staff (receiving, stock counts). Result: POS transaction accuracy improved to 99.2%, inventory variance reduced from 7% to 1.5%, new store staff onboarding time reduced from 2 weeks to 3 days.
Services — Finance Team Admin Certification
A professional services firm's finance team was dependent on their implementation partner for every report change and user addition. Rabt delivered System Administrator training to 2 finance team members, including user management, report building, and basic configuration. Result: 80% reduction in external support tickets, monthly report customization done internally, $45K annual savings in support costs.
Build Complete Odoo Capability
Odoo Customization & Development
Extend your team's capability with custom development skills.
Odoo Integration Services
Train your team to monitor and troubleshoot system integrations.
Odoo Training & Support
Certify your team with official Odoo training and ongoing support packages.
BPA Consulting
Automate workflows within Odoo using Studio, automated actions, and server actions.
An ERP Is Only as Good as the People Using It
Book a Training Needs Assessment. We'll evaluate your team's current Odoo proficiency, identify skill gaps, and design a training program that builds capability—not just awareness.